隱私政策

Privacy Policy Statement

WOWIN SOWEB NET LTD. (“we” or the “Company”) respects the privacy rights of visitors to this website and of customers who use the Company’s services, including but not limited to web hosting, server hosting, email hosting, online shop, website design, domain name registration and domain-related services/products, as well as other telecommunications, internet services, and IT services provided from time to time (collectively referred to as “Services”). We are committed to ensuring that all collection, transmission, storage, and use of personal data and personal information comply with the requirements of the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region (“PDPO”) (as amended from time to time). We also strive to ensure that the collection, transmission, storage, and use of personal data comply with the requirements of the European Union General Data Protection Regulation (“GDPR”).

This statement does not apply to the Company’s services offered by or through our partners, resellers, or other third parties, or other third-party services or websites. We encourage you to read the privacy policies of those third parties.

We will inform you about what data is collected, how we use such data, where data is processed, how you may opt out of your data being used, the security provisions around storing your data, and how to correct or update your data.

Collection of Personal Information

If you are a user of the Services (“Customer”), we will collect personal data from you to enable the Company to provide the Services to you. You may decline to provide the requested personal data, but in such case, the Company may not be able to provide the Services to you. If you are a visitor to this website (and not a Customer), you are not required to provide any personal data to browse this website. However, we may collect your personal data if you request catalogues, other promotional brochures or materials, or ask us to provide updates on the Services (including extensions of service coverage or plans offered).

We collect information from you when you:

1. Request a quotation or place an order for our products or other products or services;
2. Apply for access to our managed service platforms;
3. Subscribe to our newsletter;
4. Use our online chat service;
5. Register for marketing events;
6. Respond to a survey;
7. Fill out a form for pre/post-sales assistance;
8. Open a support ticket;
9. Contact us on social media;
10. Contact us by telephone.

When you browse our website, certain information about your computer hardware and software may be automatically collected through analytical tools. This information may include your IP address, browser type, access times, and referring website addresses.

Our Services are available for purchase only to individuals over the age of 18. Our Services are not targeted to, intended to be consumed by, or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us at (852) 2461 2188 or email: admin@soweb.net.

We may develop and acquire additional information about you using third-party sources, browsing, and purchasing history to process certificate requests and improve our services.

We treat personal information as confidential, except for information included in an issued digital certificate. Such information may be verified using third-party commercial and government resources and is deemed to be public information.

Types of Personal Information Collected

The types of personal data collected by the Company may include:

• Your personal information and contact details, such as your name, gender, date of birth, identity card number, email address(es), service phone number(s) for the Services subscribed, and phone number(s) and address(es) provided to us;
• Your business information, such as company name and business title;
• Your billing and credit card information, such as the cardholder’s name, card number, and expiry date;
• Your organizational details;
• Your account details, including account numbers or user accounts;
• Your IP address, browser type, access times, and referring website addresses;
• Any other information you provide through online chats, telephone calls, or email exchanges with us.

Data Controller and Processor

To communicate with you and provide our products, services, and related support, it is necessary for us to process your personal data. In such cases, we are the data controller for the information we collect from you. All questions or requests regarding the processing of data may be addressed to our data protection officer at Room 12C-3, 12th Floor, Tak Wing Industrial Building, Tuen Mun, Hong Kong, or email: admin@soweb.net.

Use of Personal Information

Personal data collected from you may be used by us solely for the following purposes:

• To provide our Services: Your information is used to process your application, provide our products and services, process orders, conduct business transactions (e.g., billing), handle your complaints and inquiries, and perform identity verification and/or credit checks at the time of your application.
• To improve our Services: Your information helps us respond more effectively to your pre/post-sales requests, provide technical support, improve service design, conduct market research, and enhance customer service.
• To send renewal notices: The email address you provide for order processing may be used to send renewal notices for your expiring product subscriptions.
• To send periodic emails: We may send company newsletters, new offers, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
• To promote our products and services: Based on your use of our other products and services, attendance at our sponsored marketing events (e.g., seminars), requests for information about similar products and services, or sharing of data with social media sites (e.g., LinkedIn or Facebook), we may send you information about our products and services and those of our business partners. Your information also enables us to deliver customized content and advertising and assess the effectiveness of these measures.

Processing of Data and Consent

We will process your data for the purpose of performing our contract with you or for the legitimate interests of our business. In other cases, we will request your consent for the processing of the personal data you submit.

Your refusal to provide personal data for certain products and services may prevent us from fulfilling your order for those products or services. Additionally, if you deny or withdraw your consent to use personal data or opt out of receiving information about our products and services, you may not be informed about sales promotions, renewal notices, company newsletters, new service updates, security updates, related product or service information, or status updates on maintenance windows or service availability.

Use of Application Logs

Our servers automatically record information (“Application Log Data”) created by your use of our Services. Application Log Data may include information such as your IP address, browser type, operating system, referring web page, pages visited, location, mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our Services. Except as stated in section 7 (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.

Sharing of Information and Transfers of Data

We do not sell or trade your personal information to outside parties.

All personal data collected and held by us will be kept confidential, but where disclosure is necessary for the following purposes, it may be provided to the following parties (whether within or outside Hong Kong):

• To comply with any statutory or legal obligations or requirements;
• To provide Services to you;
• To carry out the original purpose or a directly related purpose for which the personal data were collected.

Recipients include:

• Courts, law enforcement agencies, the Office of the Communications Authority, or other governmental, statutory, or regulatory authorities or organizations;
• The Company’s associated companies engaged in telecommunications and IT services to provide the Services (or any part thereof);
• Banks, financial institutions, credit card issuing companies, debt collection agencies, telecommunications service operators, and other service providers involved in the sale, administration, or provision of the Services (or any part thereof).

All transfers of personal data will comply with the requirements of the PDPO.

We partner with several global organizations with business processes and technical systems in various countries. As such, we may share your information within our group companies and transfer it to countries where we conduct business in connection with the uses identified above and in accordance with this Privacy Policy. In these cases, personal data may be transferred to countries that do not provide an adequate level of protection under GDPR, and we will ensure your data is protected by entering into agreements containing standard contract clauses with each of our group companies. You may contact us as outlined below to obtain a copy of these agreements.

We may also transfer your personal data to trusted third parties to serve the purposes specified above. In cases where data is shared with such third parties, they are required to agree to confidentiality terms, prohibiting them from selling, trading, using, marketing, or otherwise distributing our customer data. We have implemented appropriate physical, electronic, and managerial measures and controls to safeguard all personal data provided by you and to secure the transmission of such data to the third parties listed above. Your personal data is only accessible by our personnel or the personnel of the third parties listed above for the purposes specified above, and they are required to observe confidentiality obligations and the terms of this Privacy Policy Statement.

We may also disclose your information when we believe it is appropriate to comply with the law or protect our rights, property, or safety.

Our policy is to notify customers of requests for their data from law enforcement unless prohibited by statute or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other process that specifically precludes member notification.

We may also disclose your personal information to third parties who may take over the operation of our website or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.

Data Retention

The personal information we collect is retained for no longer than necessary to fulfill the stated purposes above or for a period specifically required by law or regulation that we are obligated to follow. For full details, please refer to the six data protection principles outlined by the Office of the Privacy Commissioner for Personal Data in Hong Kong.

Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for as long as required for our legitimate business interests or performance of contractual obligations.

After the retention period, we will securely dispose of or anonymize your personal information to prevent loss, theft, misuse, or unauthorized access.

Direct Marketing

We may use your name and contact details, including email address(es), service phone number(s) for the Services subscribed, and phone number(s) and address(es) provided to us, for direct marketing of:

• Our products and Services;
• Events organized by us or in which we participate;
• Products and services of our business partners.

We will not use your personal data for such purposes unless we have received your consent. You acknowledge that telephone calls with our staff may be recorded and used as evidence by us without further notice.

If you wish to opt out of receiving any direct marketing material or information from us, you may write or send an email to our Customer Service Department at Room 12C-3, 12th Floor, Tak Wing Industrial Building, Tuen Mun, Hong Kong, or email: info@soweb.net. Upon receipt of your request, we will cease using your personal data for such purposes at no charge to you.

Opting Out; Withdrawing Consent

If you no longer wish to receive our emails, you can follow the unsubscribe instructions provided at the bottom of each email.

If we are processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown in section 14 below.

Use of Cookies

We may use “cookies” on this website to:

• Enhance security;
• Maintain continuity during a user session;
• Gather data about website usage for research and other purposes;
• Store your preferences for certain types of information and marketing offers;
• Personalize websites and online experiences for Customers;
• Build online Customer or visitor profiles.

In such cases, we do not collect personal data from you. If you wish to disallow the use of cookies, you can do so on your own web browser.

External Links

This Privacy Policy Statement applies only to this website. This website may contain links to other websites and pages. When you activate a link, such as clicking on an advertiser’s banner, you leave this website, and the Company does not exercise control over any personal data or other information you provide to any other entity after leaving this website. Access to and use of such other websites is at your own risk.

Access to Your Personal Data

You are responsible for providing us with true, accurate, current, and complete personal information. You are also responsible for promptly updating the information to keep it true, accurate, current, and complete.

You have the right to access and modify your personal data stored in our customer portal. You may request to access or modify your personal information by contacting us in writing. We will require you to provide identification to verify your authenticity as the data subject. We will make reasonable efforts to respond to and process your request in a timely manner. We reserve the right to charge a reasonable fee for complying with a data access request as permitted by the PDPO.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.

Protection of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit card information is transmitted via Secure Socket Layer (SSL).

However, no data transmission over the internet or wireless network can be guaranteed 100% secure. While we strive to protect your personal information, there are security and privacy limitations of the internet that are beyond our control. Despite our best efforts, information and data may be viewed or tampered with in transit by a third party.

After a transaction, your transaction-related information will be kept on file to meet audit requirements and facilitate renewals. We do not retain any credit card details. We use a reputable third party to process credit card payments, and you must provide credit card numbers and identifying financial data directly to the third-party credit card processor. Such information is shared securely.

Compliance with Relevant Laws

We commit to protecting the personal information submitted by customers for our Services. We declare full respect for all rights established by law and operate within the limits of:

• Hong Kong: Personal Data (Privacy) Ordinance (Cap 486);
• Mainland China: Personal Information Protection Law;
• European Union: General Data Protection Regulation (“GDPR”).

In compliance with relevant laws, your rights include (but are not limited to):

• We use the data you submit only for the purposes identified in this Privacy Policy;
• You have the right to review your personal data that we hold and check it for accuracy;
• You have the right to correct errors in our records;
• You have the right to request that any of your personal data be erased (i.e., the right to be forgotten);
• You have the right to obtain and reuse your personal data for your own purposes;
• You have the right to request that we restrict the processing of your personal data under certain circumstances;
• You have the right to object to our processing of your personal data.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy Statement at any time. If we make material changes to our privacy policy, we will inform customers by emailing a notice of the availability of a new version with a link to the new version. Please check back regularly to ensure you are aware of any changes and to stay informed about how we are protecting your information.

Contact Our Personal Data Protection Officer

If you have any inquiries or questions regarding our privacy policy, please contact our Personal Data Protection Officer by emailing admin@soweb.net or in writing at: Personal Data Protection Officer
WOWIN SOWEB NET LTD.
Room 12C-3, 12th Floor, Tak Wing Industrial Building,
Tuen Mun, Hong Kong